Easy Interview – Overall Positive Experience – Yes, and I accepted – Fri, 2 Sep 2016
Interviewed Aug 2,016 in Austin, TX (took 3 days)
First submitted application online, got a call back to schedule a phone interview, phone interview was very basic, was asked to do an in store interview at the end of the call. The in store interview was about 3 hours long, as other interview reviewers said, the in store process begins with a quick online criminal history test (have you ever raped, killed, stole, done drugs, etc.) Then I met with 2 managers separately who explained the employment and asked basic interview questions and asked questions about the criminal history quiz and prior employment. Afterwards I had a 2 on 1 interview in which I was asked situational questions that were about specific instances where I helped a customer or sold something they were not initially interested in. After that I went and did a mock sale. In the mock sale they're not looking so much at your vehicle knowledge but more at how you build rapport with a customer. You are given a sheet with basic clues about the imaginary customer who is role played by a manager while another manager takes notes during the sale and they expect you to try and build on that knowledge. After the mock sale I had another meeting with a senior manager who left and then came back for one more interview in which he explained the pay scale ($160 per car, $100 for a warranty, $50 for gap insurance, and a varying amount for accessories like bluetooth, leather, etc.) These amounts will increase for those in the presidents and directors club. In the final interview I was offered the job and immediately given an oral drug test. Overall the process was very simple and everyone I met was very friendly and I look forward to working with them.
Interview Questions
Describe a time where you went above and beyond to help a customer
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Other Details
The interview consisted of Phone Interview, 1:1 Interview, Group/Panel Interview, Skills Test, Drug Test, Background Check and Presentation