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CarMax Service Consultant Interview

February 9, 2015, 4:23 am
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Interview – Overall Neutral Experience – Yes, but I declined – Mon, 9 Feb 2015

Interviewed null -1
One phone screen by a manager, the. A onsite interview with three different managers,then the next week was asked to do a simulation. The simulation is awkward without clear direction. They give u a sheet of paper to look at for like 10 min with policy's on it. Being that you haven't been trained or know what to expect this is extremely difficult. Also they take way to much of your time in the interview process.

Interview Questions
Behavioral
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CarMax Early Collections Interview

February 10, 2015, 7:31 am
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Average Interview – Overall Positive Experience – Yes, and I accepted – Tue, 10 Feb 2015

Interviewed Aug 2013 in Kennesaw, GA(took 1 days)
Make you take a drug test, then a computer test, then the actual interview. They are really quick about getting back to you after filling out the application. Usually if they are interested they make you an offer immediately.

Interview Questions
most of the questions where STAR questions..
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Other Details
The interview consisted of a 1:1 Interview, Skills Test, Personality Test, Drug Test and a Background Check

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CarMax Business Office Associate Interview

February 12, 2015, 6:44 am
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Very Easy Interview – Overall Positive Experience – Yes, and I accepted – Thu, 12 Feb 2015

Interviewed Aug 2014(took 3 days)
Phone interview,In Face Interview with a bunch of different people from the staff,drug test ,hired/ not hired. It was pretty easy especially if you are friendly and confident . When they ask you questions sound happy and don't go on and on and on simply answer the question.

Interview Questions
Just basics questions pertaining to work history how you would handle irate customers how well you get along with your peers
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Personality Test, Drug Test and a Background Check

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CarMax Strategy Analyst Interview

February 14, 2015, 7:15 am
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Average Interview – Overall Positive Experience – No – Sat, 14 Feb 2015

Interviewed Feb 2015 in Atlanta, GA(took 28 days)
Submitted resume and about 2 weeks later got a call to schedule an interview. Interview had a brief get to know you period then a really simple case study (there was a correct answer... you will have to do math) and more information about the position. Should hear back in the next few days and if accepted the next step will be a tour of the site culminating with an offer.

Interview Questions
Case study requiring some mathematical reasoning.
Answer Question

Other Details
The interview consisted of a 1:1 Interview, Skills Test and a Background Check

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CarMax Sales Consultant Interview

February 14, 2015, 7:58 pm
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Easy Interview – Overall Positive Experience – No – Sat, 14 Feb 2015

Interviewed Feb 2015 in Frederick, MD(took 14 days)
Whole process took about a week and a half. Applied online and was called for phone interview hours later. Phone interview was basic and lasted 20 minutes. Filled out information on a computer and waited around 20 minutes to start the interview. First person interviewing just asked background information. Met with two new managers for real interview. 20 minutes and about 6-8 questions later the standard interview was over and I moved on to the mock car sale. Watched a short video and one manager role played as a customer and I was evaluated based on my selling technique. Interview was relaxed and managers were good guys. Overall good experience.

Interview Questions
Give us a situation at work where you acted quickly?
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Other Details
The interview consisted of a Phone Interview, Group/Panel Interview and a Skills Test

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CarMax Service Consultant/Customer Advisor Interview

February 19, 2015, 6:43 pm
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Difficult Interview – Overall Positive Experience – No – Thu, 19 Feb 2015

Interviewed Feb 2015 in Mount Laurel, NJ(took 2 days)
The interview started with verifying my online application at a computer terminal. All information is verified by the applicant, and the system informs you of work history, and background checks so be sure all is accurate. I went through one on one, as well as panel interviews. Each is separated by a waiting period. My total interview time was about three hours on the first day, and was asked to come back for a customer service role play on an alternate day. Most sales and customer service positions at CarMax require the role play interview. I did get invited back for he role play interview which took about a half hour, but was not chosen for the position. The company is very thorough, and it seems to be a great place to work. If you are serious about a position here, brush up on the S-T-A-R method and bring your "A" Game! Good Luck!

Interview Questions
Most interview questions are in S-T-A-R format so prepare for it. Here are some questions asked: 1) Tell me a time when you went out of your way to help a fellow employee. 2) Tell me a time when you went above and beyond to provide customer service. 3) Tell me a time when you had to handle a dis-satisfied customer. 4) Tell me about something that you took upon yourself to learn at your present job.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Skills Test, Personality Test, Background Check and a Presentation

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CarMax Strategy Analyst Interview

February 21, 2015, 9:29 am
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Average Interview – Overall Positive Experience – Yes, but I declined – Sat, 21 Feb 2015

Interviewed null -1(took 28 days)
Applied on campus recruiting site and was contacted within a few days to take an online math assessment. After that scheduled an interview on campus for the next week. Overall the initial interview was pretty easy and casual. Half behavioral questions and then one case study. Was invited to come up to corporate for a super interview day and that will happen in the next week or so but as of now all I know of that is that it is a few case studies and behavioral questions

Interview Questions
Why do you want to work for CarMax? Why the strategy analyst role?
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Skills Test and a Personality Test

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CarMax Sales Consultant Interview

February 21, 2015, 9:59 am
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Interview – Overall Positive Experience – Yes, and I accepted – Sat, 21 Feb 2015

Interviewed null -1
You start of with a phone interview and move to a In store interview where you will be asked scenario questions. Afterwards, you will be asked to role play. The role play consists of you going out to a car and being able to guide the customer through the process.

Interview Questions
Name a time you had to sell a product to a customer who didn't want it.
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CarMax Strategy Analyst Internship Interview

February 21, 2015, 2:30 pm
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Difficult Interview – Overall Negative Experience – No – Sat, 21 Feb 2015

Interviewed null -1
I had to take an online assessment which wasn't bad. Then had a first round phone interview. It was about 45 minutes. Started with behavioral questions and ended with a business case. I felt rushed throughout the business case and the interviewer didn't help out with it.

Interview Questions
How would you balance the amount of customer traffic you receive if you were a manager at a CarMax location?
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Other Details
The interview consisted of a Phone Interview

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CarMax Sales Associate Interview

February 21, 2015, 9:40 pm
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Easy Interview – Overall Positive Experience – Yes, but I declined – Sat, 21 Feb 2015

Interviewed May 2011(took 1 days)
Called in to come in the same day, staff is professional and I could tell that they were quite busy. Was told that most sales people had been there since the store opened. They have a solid flow process which is great, but does not allow a lot of creativity.

Interview Questions
What days and hours of availability.
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CarMax Strategy Analyst Interview

February 22, 2015, 10:58 am
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Difficult Interview – Overall Negative Experience – No – Sun, 22 Feb 2015

Interviewed null -1
Applied through college job board. Contacted for a phone screen, and then a follow up interview call. The call lasted 1.5 hours, and included a very difficult case study that I wasn't notified about or prepared for. We were instructed not to use a computer or calculator, but the formulas required weren't exactly day to day common. The first half of the phone interview was a basic skills/situational interview.

Interview Questions
Case study regarding potential locations and statistical returns for two proposed stores
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CarMax Strategy Analyst Interview

February 23, 2015, 7:35 am
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Average Interview – Overall Positive Experience – No – Mon, 23 Feb 2015

Interviewed Feb 2015 in Durham, NC(took 21 days)
I applied for the strategy analyst summer intern position. The kind of first round was an online exam, and it was about mathematics an statistics. The second round was on-campus interview. The whole process was one hour and it was a combination of behavior and case interview. Be prepare to do some maths problem. It was not hard because the interviewer will go through the problem with you, and he will point out your mistake directly.

Interview Questions
Can you go through with me about a time when you solve a problem with analytical skills?
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Other Details
The interview consisted of a 1:1 Interview

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CarMax Strategy Analyst Interview

February 27, 2015, 2:03 pm
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Average Interview – Overall Neutral Experience – No – Fri, 27 Feb 2015

Interviewed null -1
I only had a phone interview where they start off with a business case and then they describe the company. The business case involved two main questions. They give you a scenario and then they give you some time to work through the problem. The problems are not too hard, but can throw you for a loop if you are not expecting it.

Interview Questions
The first question was an easy computational one and the last one involved a system of equations to solve for the answer.
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CarMax Sales Consultant Interview

February 27, 2015, 5:42 pm
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Very Easy Interview – Overall Negative Experience – Yes, and I accepted – Fri, 27 Feb 2015

Interviewed Feb 2012 in Dulles, VA
It was easy. Simple straight forward. The guy was clueless as to what was involved in the job. He was nice though. Next interview was more of the same. Brought back again for drug test. The initial online test was a psyc examination. Easy to fake answeres. They were helpful with questions.

Interview Questions
Generic ones
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Other Details
The interview consisted of a Phone Interview, Skills Test, Personality Test, Drug Test and an IQ/Intelligence Test

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CarMax Sales Consultant Interview

February 28, 2015, 10:56 am
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Average Interview – Overall Positive Experience – Yes, and I accepted – Sat, 28 Feb 2015

Interviewed Feb 2015 in Indianapolis, IN(took 7 days)
CarMax employs three-tier interview process. After submitting an application on-line (with includes 30+ minutes of questions), selected individuals are scheduled for a phone screen with on of the location's Sales Managers. This screen is very casual and for me consisted of a review of my background and my motivation for wanting to join CarMax in sales. The screen lasted less than 20 minutes. Successfully passing the phone screen led to an on-site interview. I was paired with two Sales Managers (one of which was the Senior Sales Manager). After taking an on-line assessment (basically my validating I was not a criminal), the managers took turns asking a series of corporately provided Behavioral Questions. IF one is prepared for this type of interview style, then the interview will go rather smoothly. This took around 45 minutes. Next, I was asked to "role play" selling a car to the Sales Manager (while the Senior Sales Manager took notes). I had been sent information on this role play prior to the interview. Following the basic script (which was provided) allowed for this activity to also go very smoothly. I was asked to take a seat in a waiting area as they compared notes, and was ultimately told that they were recommending me to speak with the Location General Manager. The third interview was with the Senior Sales Manager and the Location General Manager (LGM). This, again, was driven my a selection of corporately provided Behavioral Questions. At a point during the interview, it was apparently decided by the LGM that an offer would be extended. It was then that the LGM started to provide some very detailed specifics on lead generation, lead flow, commission tiers, and other information. The provision of this level of data allow for my being confident as to the offer and my opportunities for success.

Interview Questions
Behavioral Questions make up the vast majority of the interivews.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Personality Test, Drug Test, Background Check and a Presentation

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CarMax Strategy Analyst Interview

March 2, 2015, 3:45 pm
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Average Interview – Overall Neutral Experience – No – Mon, 2 Mar 2015

Interviewed null -1
It took almost 4 weeks. The interviewer was nice and talked about his own experience in CarMax. The first 20 mins asked a few behavior questions and followed by a business case. The math was not hard but I didn't think I answered the second one correctly.

Interview Questions
Why CarMax? Why this role? Tell me how you solved an analystic problem in the past?
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CarMax Business Office Associate Interview

March 3, 2015, 10:18 am
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Easy Interview – Overall Positive Experience – Yes, and I accepted – Tue, 3 Mar 2015

Interviewed Feb 2015 in Charlotte, NC(took 7 days)
The interview was a long process. I had five rounds one was with a computer to ensure I was not a rapist, murder, or drug dealer. The questions are through. All questions were read off of the paper. All of my interviews were kind, personable, and seemed to really enjoy their jobs.

Interview Questions
Situational and behavioral.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Drug Test and a Background Check

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CarMax Strategy Analyst Interview

March 3, 2015, 7:56 pm
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Average Interview – Overall Neutral Experience – No – Tue, 3 Mar 2015

Interviewed Feb 2015 in Atlanta, GA(took 14 days)
A thirty minute interview with just a case component. We walked straight into the case.The case is not super difficult and there is a correct answer.There was no behavioral aspect to this interview.

Interview Questions
Case question about one of their auto centers
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Other Details
The interview consisted of a 1:1 Interview

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CarMax Business Office Associate Interview

March 5, 2015, 5:46 pm
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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Thu, 5 Mar 2015

Interviewed null -1
Interview process is long and can take a few hours if you are doing well in the interviews. Questionnaire in the beginning is typical for large corporations. Apply online this is the twentieth century! Basic questions for interviews just answer them and don't try to fake an answer and be genuine.

Interview Questions
Customer service experience?
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CarMax Strategy Consultant Internship Interview

March 7, 2015, 6:43 pm
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Average Interview – Overall Positive Experience – No – Sat, 7 Mar 2015

Interviewed Feb 2015(took 21 days)
I applied online through my college career center and got a notification to take an online assessment a few weeks later. I was then contact by a recruiter to set up a phone interview and the questions were mainly behavioral except for one case question at the end. I got a call back after an hour and was invited for a second interview. The second interview was much longer with a more complicated case question.

Interview Questions
Describe a time you lead a group project
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Other Details
The interview consisted of a Skills Test and a Background Check

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